BPI members understand the hardship that the shutdown is having on furloughed employees and stand ready to help.
Many of our members are offering assistance through various initiatives. If you are an employee affected by the shutdown and need assistance, we encourage you to review the following resources:
|Ally Financial is offering assistance to customers affected by the U.S. government shutdown. The company has created a customer assistance program that offers help to those impacted financially by the partial shutdown, based on individual needs, which may include: refunds of transaction fees; refunds of non-sufficient funds fees; CD early withdrawal penalty waivers; expedited check fee waivers; wire fee waivers; late charge waivers; and payment extensions.
If you've been impacted by the government shutdown, please contact Ally to discuss your options.
Bank: 1-888-247-2559 (ALLY)
Credit Card: 1-888-916-ALLY
Home Loans: 1-855-256-ALLY
|American Express is ready to assist its Card Members who are facing financial difficulties as a result of the U.S. Government shutdown. We will work with consumer, small business and corporate Card Members who request assistance by ensuring we provide them with the best possible service and support, which can include financial relief by waiving late fees, return check fees, and future interest charges.
Members can call the number located on the back of their card to speak with a Customer Care Professional.
|The bank has set up a priority assistance phone line that clients can contact at 844.219.0690. For personalized assistance, they also can schedule an appointment to meet with a specialist.
On January 11, Bank of America pledged $10,000 to the United Way National Capital Area Emergency Assistance Fund. The funds will be directed to organizations in the region that will help residents impacted by the furlough, providing vital food, rent and utility assistance programs.
Additional Information: https://newsroom.bankofamerica.com/press-releases/consumer-banking/bank-america-contacts-clients-affected-government-shutdown-0
|Barclays is offering assistance to our customers affected by the government shutdown. Please contact us by calling the number on your credit card or on your account statement. We’re here to help if you need assistance with your account.|
|BBVA Compass creates opportunities for its customers in both good times and bad, and we understand the hardship being endured by government employees during the shutdown. We also know that no two situations are the same, so we encourage those impacted to reach out to us so we can work with them to ensure the stability of their financial well-being. We’re here for our clients and we are eager to help those directly impacted by the government shutdown.
Additional Information: https://www.bbva.com/en/bbva-compass-rolls-out-financial-relief-for-those-directly-impacted-by-federal-government-shutdown
|BMO Harris is working to help minimize the impact of the government shutdown on our customers. We’re providing assistance in a variety of ways, including the reversal of certain fees for customers directly impacted by the shutdown, in addition to the following:
- Personal loan program with three months of deferred payments. Read more about it here.
- Payment deferrals and loan modifications
- Waiving all late fees, including credit card fees
- Deposit account fee waivers
- Reversal of overdraft fees
Additional Information: https://www.bmoharris.com/main/contact-us/#govt-shutdown
|Capital One is here to assist our customers who are experiencing financial difficulties as a result of the federal government shutdown. We encourage customers whose income is disrupted due to the shutdown to reach out to us to discuss their individual circumstances.
Assistance provided to our impacted customers could include temporarily waiving or refunding certain credit card fees, extending payment due dates on auto loans, and waiving or refunding overdraft, insufficient funds and service fees on deposit accounts.
Additional Information: https://www.capitalone.com
|CIT is here to help its customers affected by the government shutdown and below are steps to help navigate financial uncertainty. Customers are encouraged to contact us if they have questions about their account.
Affected Mortgage Customers for OneWest Bank or CIT Bank
- 90-day forbearance of mortgage payments
- Suppression of credit reporting if the shutdown continues past January 25, 2019
- Waiving of late charges
- Customers should contact the customer service team to discuss options related to their account
Affected OneWest Deposit Customers
- Waive early withdrawal fees for CDs
- Waive overdraft/insufficient fund fees for checking account customers
- Customers should contact the customer service team or talk to a branch representative related to their account
Affected CIT Bank Deposit Customers
- Waive early withdrawal fees and other applicable fees such as wire transfers
- Customers should contact the customer service team related to their account
|Citi has a variety of ways to help customers facing hardships. These include fee and interest adjustments, which vary across lines of business. With respect to mortgages, we may be able to offer short-term forbearance and repayment plans and/or loan modifications. We encourage any customers affected by the shutdown to contact us if they need assistance.
Additional Information: https://online.citi.com/JRS/pands/detail.do?ID=USGovShutdown&JFP_TOKEN=P9ZONSKP
|To help those affected by the government shutdown, we are providing a variety of services such as waiving late fees, rebating service charges, providing easy access to CDs without penalty, loan payment assistance, and a simplified personal loan application. Impacted customers should call our dedicated government shutdown line at 866-991-0404 so they can receive personalized priority service.|
|If you are a government employee affected by the shutdown, we're here to help. Call about assistance any time at 1-800-DISCOVER. Our 100% U.S.-based customer service team is always ready.|
|Policies are in place to help address shutdown-related hardship concerns related to auto loans, credit cards and loans secured by real estate. If you are experiencing hardship regarding a mortgage, equity loan or line of credit, auto loan or credit card, now or in the future, contact a representative at 866-601-6391 from 8 a.m. to 5 p.m. ET Monday through Friday and from 8 a.m. to 12 p.m. ET Saturdays.
Additional Information: https://www.53.com/content/fifth-third/en/alerts/government-shutdown.html
|Our customers are our top priority and we will work personally with those customers whose income is affected by the federal government shutdown to address their financial concerns. Based upon individual circumstances, customers may qualify for the waiver of late fees or other fee refunds.
- To learn more about assistance with deposit accounts, please visit your local branch or contact us at 800-382-5465.
- For assistance with loans, please call 800-971-0041.
|Huntington will automatically waive all overdraft-related fees on existing Huntington checking accounts of customers identified as current government employees affected by the shutdown. Refunds on overdraft fees will be backdated to December 23 and will last until the government shutdown ends.
Beginning January 7, Huntington started offering a low rate, quick loan program for qualified Huntington customers who are federal employees needing special assistance during the shutdown. The program will be available for 30 days or until the shutdown ends – whichever is sooner.
Huntington customers in need of assistance are encouraged to visit their local branch or call Huntington's government shutdown support line at 1-888-697-4682.
Additional Information: http://huntington-ir.com/ne/news/hban010419.htm
|IBERIABANK recognizes that some clients may have been impacted by temporary loss of income, which may hinder the ability to make usual and timely payments and perform other financial transactions.
IBERIABANK clients can learn more information about the assistance available by contacting their banker, visiting an IBERIABANK branch, or simply calling IBERIABANK Customer Service at 800-682-3231.
Additional Information: http://ir.iberiabank.com/2019-01-14-IBERIABANK-Offers-Assistance-to-Clients-Affected-by-the-Federal-Government-Shutdown
|Chase encourages customers affected by the U.S. government shutdown to call if they need help with their Chase mortgages, credit card accounts or car loans.
Chase offers hardship programs to customers broadly who have been affected by unemployment, financial strain or natural disasters, including potentially:
Waiving or refunding late fees
Extending payments on car loans and leases
Protecting customers’ credit histories
Customers can find out about Chase’s hardship programs by calling the special care line at 1-888-356-0023.
Additional Information: https://media.chase.com/news/customers-affected-by-government-shutdown
|If you’re a government employee or member of the military who is impacted by the shutdown, we are prepared to help you with your KeyBank accounts. If you’re a KeyBank Business Banking client applying for an SBA loan, or a corporate client who provides contracted services to the US government, a long-term shutdown could also have implications for you. We are here to help you navigate your options.
Key will assist you with special arrangements for situations arising between December 22, 2018, the day the shutdown began, and for 30 days following the date the shutdown ends. 1-800-KEY2YOU® (539-2968)
Additional Information: https://www.key.com/about/government-shutdown-support.jsp
|M&T Bank is committed to helping our customers. That's why we have a variety of options to help people with a temporary loss of income, including government workers and contractors who are affected by the federal government shutdown.
We want to do everything we can to help during this difficult time. Contact us and we’ll work together to make a plan:
Personal Checking and Deposit Customers. Call 1-800-724-2440 or visit your nearest branch
Mortgage Customers. Call 1-800-724-1633
Loan, Credit Line and Credit Card Customers. Call 1-800-724-2525
Business Banking Customers. Call 1-800-724-6070
Additional Information: https://www.mtb.com/mortgages-loans/mortgages/federal-government-shutdown-assistance
|For customers who have been impacted by and may be experiencing financial difficulty as a result of the government shutdown, there are several avenues of relief available. Please contact the People’s United Customer Care Center (1-800-894-0300), visit your nearest branch location or contact your relationship manager to discuss how we can help.|
|PNC recognizes that some customers may be negatively affected by the partial shutdown of certain Federal departments and agencies, and we are working with customers who are experiencing difficult or unexpected issues as a result. We continue to encourage impacted customers to contact us so we can work with them based on their unique situation and needs. PNC is prepared to waive monthly service fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown. PNC also makes available several forms of financing that may assist customers with meeting short-term financial needs.
Additional Information: http://pnc.mediaroom.com/2019-01-11-Notice-For-PNC-Customers-Affected-By-Partial-Government-Shutdown
|Regions Bank is here to help impacted customers with a range of potential assistance options, from helping with overdraft fees to a one-time, penalty-free withdrawal from a CD with Regions. Additionally, Regions mortgage, loan and credit card customers may qualify for forbearance or other payment assistance based on individual needs. General information about how Regions can help borrowers with a variety of needs can be found at regions.com/loanhelp.
Additionally, customers can call the following numbers for a personalized review of their financial options:
General Assistance: (800) 411-9393
First Mortgages: (800) 748-9498
Home Equity Loans: (866) 298-1113
Other Consumer Loans: (866) 298-1113
Additional Information: https://www.doingmoretoday.com/regions-makes-help-available-for-customers-during-government-shutdown/
|To our customers impacted by the U.S. government shutdown, we’re here to help. Call us at 888-875-5089 or visit any Santander branch for assistance.|
|SunTrust is offering a 90-day no-interest, no payment loan for eligible federal government employees who are SunTrust clients as of 12/31/18. Additionally, we have established a dedicated line (877-820-2103) for SunTrust clients facing hardship from the shutdown to call us for assistance with fees and payment options for existing consumer loans, mortgages, and credit card and deposit accounts.|
|Synchrony is here to support government employees who are experiencing hardship due to the U.S. Federal Government shutdown. For assistance, please contact Customer Service. We’re here to help our customers every day.
Additional Information: https://www.synchrony.com/corporatecitizenship.html?resolvetemplatefordevice=true
|We're here to help customers affected by the partial government shutdown. Contact us today to discuss loan or payment options, or visit a local branch to learn more.
- Customer care specialists are available to assist you at 1-888-SYNOVUS (1-888-796-6887), 7 days a week, 7 a.m-11 p.m. ET.
- Mortgage customer care specialists are available to assist you at 1-800-803-0803, Monday - Friday, 9 a.m.-6 p.m. ET.
|TD Bank Customers who are federal employees, contractors or receive federal benefits can enroll in the TD Cares Payment Assistance Program to help meet day-to-day financial needs during the partial government shutdown.
The program benefits will extend until those impacted begin receiving their regular government pay.
Additional Information: https://www.td.com/us/en/personal-banking/govalert/?cm_sp=b000-00-4447
|As your banking partner, we are always here for you. If you or your business have been adversely affected by the government shutdown, do not hesitate to reach out to us for help. Every situation is different, so we will work with you to find a solution that fits your needs. Please contact your relationship manager, visit your nearest branch or call us at 1.800.327.9862 for assistance. Thank you.|
|Beginning Jan. 11, qualified federal government employees can apply for a $100-$6,000 low-rate, quick loan. It is available to customers with any U.S. Bank product, including mortgage and auto loans or U.S. Bank credit cards.
"U.S. Bank is committed to doing the right thing for our customers,” said Andy Cecere, chairman, president and CEO of U.S. Bank. “We understand the financial pressure that many of our customers who serve our nation are now facing and we’re here to help.”
Customers are encouraged to contact our designated federal government shutdown line at 877.760.6046 to speak with a customer service representative about this product and other customer assistance programs that may be available, including mortgage relief options.
Additional Information: http://phx.corporate-ir.net/phoenix.zhtml?c=117565&p=irol-newsArticle&ID=2383105
|During this historic Federal Government shutdown, Wells Fargo & Company is offering relief to impacted customers and community members. Fee reversals and waivers are available to affected customers and, today, the company announced a donation of $250,000 to the United for U.S. Coalition announced Friday by United Way Worldwide to support those in local communities who are also impacted.
The bank will work with customers whose income is disrupted as a result of the shutdown. Customers should call the newly-established customer assistance line at 800-219-9739 to be connected with a team member who can assist based on their needs or visit any Wells Fargo branch for assistance. Information is also available on the company’s website at the government shutdown assistance page.
Additional Information: https://newsroom.wf.com/press-release/community-banking-and-small-business/wells-fargo-supports-customers-and-communities
|Zions Bank is here to help federal employees minimize the impact of the partial government shutdown on their finances. Consumer loan and credit clients may qualify for payment deferrals*. Visit or call your local Zions Bank branch for details.
Additional Information: https://www.zionsbank.com/AssistanceforFederalEmployees//