International Student Connect (ISC) – a non-profit organization that supports international students at the local university – has been your CRA bank partner for several years.  Tanya, an ISC employee, emails your bank’s CRA manager to set up a meeting about how to assist a third-year international graduate student named Abbas.  Abbas and his wife have three children (two – born abroad, and one – born in the US this year).  Abbas and his wife together are primary clients at your bank.  Tanya communicates that she read in the local newspaper that families like Abbas could benefit from the Child Tax Credit (CTC).  She is concerned that Abbas’s international student status and non-filer tax status might prevent him from receiving the CTC.  In her email, Tanya urgently inquires about how to assist Abbas to receive the CTC benefit for his newborn child.  Tanya’s email also notes that she works with dozens of families that are in the same boat and need assistance.